asked this on April 27, 2012 10:49
With the new api i can get the satisfaction rating but i don't know to get de satisfaction comment.
Hi David, we don't have this yet but thanks for posing your question here. We'll look into getting this added during the beta period.
Ok, thanks Steven!
Hi David, just an update for you. We're working on two things:
1. Ability to get sat ratings and comments for a specific ticket.
2. Ability to iterate over sat ratings and comments for all tickets.
I understand the latter is a popular request.
It would also be great to be able to populate the satisfaction rating and comment for a ticket on behalf of the end user through the API. Right now (as far as I can tell) you are forced to use the built in satisfaction form to collect user feedback.
General stats about agents and group performance could be nice. Like top performers, group info like assign time average, resolution time average, ...
A bit like the info we can easily have via GoodData but I'd be happy to fetch that via API to display it on other sources, like our chat: http://arnaud.detheux.org/blog/03/05/2012/zendesk-plugin-in-hipchat/
@Steven Great to see you are working on adding these.
Also be good to be able to have methods available for voice functionality . Like the average call time within a given time...
@Arnaud, @Tom, thanks for the feedback. Stats APIs are a good idea. You'll see more reporting and metrics in the product in the coming months, and we'll consider how to expose this via the API for the hackers amongst us.
Hi all, this topic has gotten off topic a little bit, but thanks for everyone's feedback. I want to close out this topic by announcing that you can now retrieve satisfaction ratings by ticket ID:
Furthermore, we've also implemented the ability to retrieve all satisfaction ratings via our Satisfaction Ratings endpoint:
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