Forums/Community/Zendesk API

Answered

Features request: Retrieving satisfaction comments.

Davidgu
asked this on April 27, 2012 10:49

With the new api i can get the satisfaction rating but i don't know to get de satisfaction comment.

 

Comments

User photo
Steven Yan
Product Manager

Hi David, we don't have this yet but thanks for posing your question here.  We'll look into getting this added during the beta period.

April 27, 2012 10:50
User photo
Davidgu

Ok, thanks Steven!

April 27, 2012 10:50
User photo
Steven Yan
Product Manager

Hi David, just an update for you.  We're working on two things:

1.  Ability to get sat ratings and comments for a specific ticket.

2.  Ability to iterate over sat ratings and comments for all tickets.

I understand the latter is a popular request.

May 03, 2012 21:57
User photo
Anthony Manfredi
gilt

Hey,

 

It would also be great to be able to populate the satisfaction rating and comment for a ticket on behalf of the end user through the API. Right now (as far as I can tell) you are forced to use the built in satisfaction form to collect user feedback.

 

-Anthony

May 10, 2012 13:04
User photo
Arnaud de Theux
Zendesk

Hey @Steven

General stats about agents and group performance could be nice. Like top performers, group info like assign time average, resolution time average, ...

A bit like the info we can easily have via GoodData but I'd be happy to fetch that via API to display it on other sources, like our chat: http://arnaud.detheux.org/blog/03/05/2012/zendesk-plugin-in-hipchat/

Thanks :)

May 15, 2012 08:17
User photo
Tom Corbett
dotmailer

@Steven Great to see you are working on adding these.  

 

Also be good to be able to have methods available for voice functionality . Like the average call time within a given time...

 

-Tom

May 17, 2012 03:02
User photo
Steven Yan
Product Manager

@Arnaud, @Tom, thanks for the feedback.  Stats APIs are a good idea.  You'll see more reporting and metrics in the product in the coming months, and we'll consider how to expose this via the API for the hackers amongst us.

June 05, 2012 20:17
User photo
Steven Yan
Product Manager
Check Answer

Hi all, this topic has gotten off topic a little bit, but thanks for everyone's feedback.  I want to close out this topic by announcing that you can now retrieve satisfaction ratings by ticket ID:

https://support.zendesk.com/entries/21918183-satisfaction-ratings-a...

 

Furthermore, we've also implemented the ability to retrieve all satisfaction ratings via our Satisfaction Ratings endpoint:

http://developer.zendesk.com/documentation/rest_api/satisfaction_ra...

August 27, 2012 08:49