• The dashboard layout has been improved for devices with small screens.
What's Fixed in Version 2.2?
• We have fixed some of the issues with notifications which were reported to us after our last release.
• We fixed several crash issues which were affecting some users.
•We fixed an issue where the call duration was displayed incorrectly when viewing a voice ticket.
Today we released version 2.1.2 of our Android app in the Google Play Store. This is now live and ready to download. We have also submitted this to the Samsung KNOX Store and the Amazon store and these are awaiting approval.
What’s New in Version 2.1.2?
This was a patch release to fix some crash issues identified with version 2.1.2 which affected a small number of users.
Today we will be submitting version 2.1 of our Android app to the Google Play Store.
What’s New in Version 2.1?
We have updated our login method to improve security for users of the app. This change will not affect how you use the app but you will need to log in again after updating.
User profiles will now show Facebook and Twitter details.
Refreshed Dashboard view and Notifications
As part of this update we have spend a lot of time addressing many bugs which customers have raised with us and which we have come across during testing.
Here are some of the major bugs we have squashed!
Twitter and Facebook reply options for Android now work.
Pinned views are no longer disappearing.
Push Notification failure issues have be fixed.
Dismissed or cleared notifications returning on next push notification.
After updating to version 2.1, you will need to log into the app again. This was necessary for updating to OAuth
Zendesk for Android is now available in 14 languages—German, French, Japanese, Portuguese, English, English (UK), Spanish, Italian, Dutch, Danish, Russian, Simplified Chinese, Traditional Chinese, and Korean.
We've improved the interface and navigation.
Support for problem and incident linking.
Support for marking tickets as spam.
Fixed reported crashes.
We've fixed an issue with grouping a ticket view by custom ticket field returning incorrect groupings.
We've introduced a number of stability improvements in this release.
2.0.11 introduced a crash upon app startup for many customers. We released 2.0.12 which addresses this issue and we are very sorry for the regression.
We've added support for our upcoming ticket forms feature, available for Enterprise customers.
Ticket views were not grouping correctly by organization.
We've fixed an issue with tickets with long comment threads not properly displaying all comments.
Our app was sometimes encountering an error when registering with our push notification provider. We've fixed this and it should improve push notification reliability.
We've migrated to Google Cloud Messaging to make push notifications more reliable. This addresses various reports of customers not properly receiving push notifications. Please note that Google Cloud Messaging supports Android 2.2 and above.
Inline with our new agent interface behavior, ticket comments are now always in reverse chronological order, newest comment at the top.
We've fixed an issue where private ticket comments were showing up as public.
Fixed an issue with some comments on Facebook tickets not rendering properly.
Voice tickets now render properly and you can play voicemails.
Modifying the due date on a ticket now properly shows the submit button so agents can submit this change.
Macro ordering should now be inline with ordering shown in the agent interface.
Fixed an error with malformed error messages when updating tickets.
Comment timestamps should now correctly show the agent's timezone instead of UTC timestamps.
Fixes ability to view tickets in On Hold status and ability to update tickets to On Hold status
Fixes crashes in Android 4.2.2 when refreshing a view
Fixes various crashes with attaching images taken from the gallery or from the phone's camera
Fixes issues with applying personal macros on some accounts
Creating a new user from a ticket now properly adds the user as the requester after ticket submission\
Light agents can now properly make private comments on tickets
Apply macro is now properly hidden for restricted agents who do not have permission to update ticket properties
Various UI fixes between portrait and landscape mode on certain screens
Fixed issues with macro ordering and view grouping
Released a fix for an application crash when launching the app from the notification bar
Support for a small but highly requested feature that will be released soon!
Fixed menu bar for Android 4.1 (Jelly Bean) users
Improved security by defaulting to SSL requests and verifying certificates (credit to Erwin Geirnaert of Zion Security)
Improved secure storage of passwords
Activities for deleted tickets no longer appear
Fixed push notification issues for some users
Fixed connection issues for some users on Kindle Fire
Fixed an issue in the previous version (2.0.2) with ticket views showing an error on accounts with disabled system fields
New settings for enabling/disabling notification sounds and vibration
Trying to access a deleted ticket will now show an appropriate error message.
Fixed issue with the latest comment on a newly updated ticket not showing when accessing via a push notification.
Fixed issue with the latest comment sometimes not showing up after updating a ticket.
Ability to turn notifications on/off (see Settings screen)
Fixed login issues for accounts with self-signed certificates
Various stability fixes
Receive real-time updates about your assigned tickets.
View all ticket fields, tags, comments and events
Update and create tickets, in portrait or landscape mode
Update ticket requester, subject and CCs
Bookmark tickets for later reference
Reference your recently viewed and created tickets
View and attach photos to tickets.
Search your Zendesk to find tickets, users and forum posts from a unified search interface
Search by ticket ID to easily find any ticket.
Updated User-Agent header for tracking client usage
Tickets can now be updated with non-Latin characters in the subject or description (e.g. Russian or Norwegian characters).
The Zendesk web interface allows agents to edit a ticket's subject -- this is helpful if the ticket subject does not accurately reflect the content of the ticket. Zendesk for Android now also supports subject editing on an existing ticket.
When setting a ticket to type "Task", the task due date field now appears properly.
Identify twickets at a glance: a twicket (ticket created from Twitter) will be identified by a "t" Twitter icon in the upper left corner of the ticket interface.
A twicket's properties screen will identify the monitored Twitter account that was used to favorite or receive a direct message. Tap on the monitored Twitter account name to view its Twitter stream via mobile.twitter.com directly within the app.
When updating a twicket, you can choose to tweet back or send a direct message back to a requester, as in the Zendesk web interface.
All tickets now show the requester name and date requested at the top of the ticket properties page.
When creating a new ticket, users were experiencing a hard crash when attempting to search for a requester again after a requester had already been selected. This has been fixed.
None at this time.
Download the app for devices without access to Google Play or Amazon Appstore
If your Android device does not have access to Google Play or the Amazon Appstore where we list our app, you candownload our Zendesk for Android APK file here through your device's web browser or use this QR code: