suggested this on May 22, 2012 07:52
I'd like to be able to have the field "CC" available in Views.
I'd like to be able to have the field "CC" available in Views conditions too.
This would be very beneficial for those that have multiple agents working a ticket (one primary and one secondary in the CC). Being able to setup a view where the CC contains current user would fantastic. And being able to define it as a custom email address or end-user name would be very helpful to focus in on that users cases.
Of course it would be great! I'm waiting for this feature since a long time. It would be good if you can add specific ticket numbers to a view, that makes sense if you would like to watch some tickts.
Although you can't add a CC to view conditions, there is a personal view of tickets you're CC'd on available by going to your profile in the new Zendesk interface. I know it doesn't cover all use cases, but I wanted to point it out in case it's helpful.
1. Click on your profile image in the upper right-hand corner, then select "View profile page."
2. Click on "ccs"
We would also be interested in this feature.
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