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PlannedDoneNot planned

Add CC to Views

Pedro Rodrigues
suggested this on May 22, 2012 07:52

I'd like to be able to have the field "CC" available in Views.

 

Comments

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Antoine
nematis

I'd like to be able to have the field "CC" available in Views conditions too.

June 29, 2012 01:45
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j prost

This would be very beneficial for those that have multiple agents working a ticket (one primary and one secondary in the CC). Being able to setup a view where the CC contains current user would fantastic. And being able to define it as a custom email address or end-user name would be very helpful to focus in on that users cases.

August 07, 2012 18:08
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Markus Gruber
delegate1030

Of course it would be great! I'm waiting for this feature since a long time. It would be good if you can add specific ticket numbers to a view, that makes sense if you would like to watch some tickts.

August 14, 2013 02:42
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Erin Boyle
Product Manager

Hi all,

Although you can't add a CC to view conditions, there is a personal view of tickets you're CC'd on available by going to your profile in the new Zendesk interface.  I know it doesn't cover all use cases, but I wanted to point it out in case it's helpful.

1.  Click on your profile image in the upper right-hand corner, then select "View profile page."

View_profile.jpg


2.  Click on "ccs"

Profile_ccs.jpg

Best,
Erin

August 14, 2013 09:20
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Petrus Kinnunen
kuntaliitto

We would also be interested in this feature.

November 20, 2013 04:14