Notifies the requester via email that their request has been received and has become a ticket.
Notify requester of comment update
When an agent adds a public comment to the ticket the requester is notified via email. This is set up for public comments only, not private or internal comments.
Notify requester of solved request
When an agent resolves the ticket (sets it to solved) the requester is notified via email. The email message invites the requester to review the resolution and add a comment and reopen the ticket if needed.
Notify assignee of comment update
Notifies the assigned agent when a comment is added to the ticket. Comments can be either private (added by an agent) or public (added by an agent or the requester).
Notify assignee of assignment
Notifies the agent that has been assigned to a ticket of the new assignment.
Notify assignee of reopened ticket
Notifies the assigned agent of a solved ticket that the ticket was updated with a new comment by the requester and reopened.
Notify group of assignment
Notifies a group when a ticket is assigned to a group to which they belong.
Notify all agents of received request
Notifies all non-restricted agents when a new ticket is created that has also not been automatically assigned to a group.
Auto-assign to first email responding agent (inactive at signup)