Anton de Young
posted this on May 30, 2012 14:16
Zendesk is a Web-based SaaS (software as a service) application that runs in a Web browser. We support the following Web browsers running in Windows or Mac OS X.
For the agent/administrator user interface:
For the end-user Web Portal (Zendesk Classic) and Help Center (new Zendesk):
For the mobile version:
Apple iOS 4 and higher
Google Android 2.3 and higher
Note: Our testing suggests that Google Chrome provides the best performance when running Zendesk.
Your browser must be a stable release version, not an Alpha/Beta/Nightly/Development build. This applies to all browsers, regardless of operating system.
Make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or Mac OS X). See the Microsoft or Apple website for the requirements.
Can you please send me details about the latest version name, and it's features? (for Enterprise) I can't find it anywhere.
We do automatic updates/releases almost every week. You can read about the latest features and enhancements here:
We do have two versions of our agent interface, Classic Zendesk and new Zendesk. All of our documentation describes how to use the features in both interfaces. If you are a new customer you are most likely using the new version of the UI.
The new version of Zendesk looks like this:
And Classic Zendesk looks like this:
End Users are having problems viewing our Zendesk "Submit a Request" page in IE9. I have to go to developer tools (F12) and change the Browser Mode to IE9 Compatibility View for the "submit a request" page to look right. Here is what the page looks like without changing this setting.
Notice only Attachment(s) and Screencast(s) is showing...
Is this a known issue?
I'll open a ticket if I see it happen more often. Thanks for the response!
Sure thing! I'm glad it's not affecting too many users, if you do see it come up more or notice a pattern definitely let us know.
Chrome caches too much of dynamically downloaded content thus not refreshing what has been changed.This behaviour is very annoying because it forces agent to reload whole webpage to see the effect (CTRL+F5 works best in such a case).It is visible especially when creating, editing or merging oranizations or endusers.There is no setting within Chrome browser to disable the cache.IE works better in such cases.
Add Hardware requirements, please for normal user experience.
You support tech just told me in ticket (https://support.zendesk.com/requests/508154) that it's not good configuration for new Zendesk UI:
HW: Core i3-2350M 2.3Ghz/4Gb/120Gb SSD
OS: Win 8 x64 Pro
Can't believe I need a better PC to run ticketing software! :(
Are you sure? Our web-portal looks like CSS-disabled with IE 8.
@Taras: Sorry, I don't think the agent in that ticket had meant it quite that literally. 4GB should be enough for Zendesk.
However, 4GB is generally low for a heavy 64 bit operating system, as Windows will basically need 2GB straight off. This leaves 2GB for everything else, which unfortunately just isn't all that much these days. That said, that works out for some people just fine, it truly depends on many other factors.
@Itsuya: Would you mind going ahead and submitting a ticket? Let us know where we can access your web portal and we should be able to help. For what it's worth, nothing looks that good in IE7 or 8 due to their incredibly outdated support for CSS and HTML.
Further to the above, I can see the hardware discussion, but I need clarification.
I am just looking into slowness with some colleagues machines when using Zendesk.
They are using pretty rubbish machines, but still need to make sure before we upgrade.
-Atom 1.79 GHz D525 processor
-4 GB Ram (3 Usable due to 32 Bit)
Two other users run fine using i5 machines etc so I am putting it down to hardware.
Please post recommended requirements for heavy users.
@Richard: Is that 32-bit Windows Vista?
Windows 7 Professional 32-Bit
@Richard: Ah, it's possible the Atom chip is bottlenecking you, do you know if it's the "S1" series of Atoms? I think an upgrade would help you out here.
Not sure on what series but its time to upgrade, cheers for that Jake!
We continuously experience problems when agents use Zendesk in IE11.
Will these bugs be fixed?
I've created a support ticket to troubleshoot what you've experienced and I'll see you in that ticket shortly!
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