Forums/Documentation/Managing your support workflow

Resetting default automations

Jennifer Rowe
posted this on May 31, 2012 11:17

This article shows the default settings for each of the predefined automations in Zendesk. You can refer to this page if you need to reset an automation.

For information about automations, see Streamlining workflow with time-based events and automations.

 

Close ticket 4 days after status is set to solved

automation_close_after_4days.png 

 

 

Pending notification 24 hours (inactive at signup)

automation_pending_notif_24hrs.png 

 

 

Pending notification 5 days (inactive at signup)

 automation_pending_notif_5days.png

 

 

Request customer satisfaction rating
(system automation) 

automation_request_cust_sat_rating.png