You can create and attach a screencast to a ticket or to an article in the Web portal. A screencast is a short recording of your screen. It can be up to 2 minutes long if Web portal screencasting is not enabled or up to 15 minutes long if your admin has upgraded Screenr for Web portal screencasting. You screencast can include sound or you can mute sound. A screencast is useful for showing customers how to do a task.
Your customers can also create screencasts in one of their existing tickets viewed in the Web portal or when they submit a new ticket through the Feedback Tab or Web portal. This can be useful for a user to show an issue they are experiencing.
Screencasting is not supported on the Help Center yet.
Screenr, the software used for screencasting, is not supported on Internet Explorer 9.
Screencasting for tickets and the Feedback Tab is available for Plus and Enterprise accounts.
Screencasting for Web portal articles is available for Plus and Enterprise accounts when an administrator upgrades the Screenr Business account for a monthly fee.