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Option to pass along Client Information with feedback Tab Ticket

A.kant
asked this on June 22, 2012 22:45

Hi, When a Client sends a Ticket via the Feedback Tab I usually have to Look up some values for this Client in our database. Hence i Need our specific Client Id to be passed along with a Ticket. Our Clients use the application annonymously, Hence i dont have a Email address to Match. Can I add specific Customer Information from our application to a Feedback Tab Ticket? Thanks arnie
 

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Susan
Zendesk
Check Answer

Hi Arnie - unfortunately you can only pre-populate certain fields within the Zendesk feedback tab. We have more information on this posted here https://support.zendesk.com/entries/322546-feedback-tab-advanced-usage

June 29, 2012 11:46