Arnaud de Theux
posted this on June 21, 2012 02:28
I needed to keep the default priority menu but wanted to change the names of the prio.
Here is the code:
/* Original code from Skip Moore of Zendesk - https://github.com/skipjac/zendesk-widgets */
/* Added this to display the correct priority name in the Views */
I published an update since the previous code removed the class completely. I personally have a custom CSS to see urgent tickets in red, for example.
With this new bit of code the priority classes are back.
Updated code is there: http://arnaud.detheux.org/blog/20/06/2012/zendesk-change-default-pr...
Thanks for the excellent tip, Arnaud! :)
Is there a way to change these names also in the agent view?
Support Software by Zendesk