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Show Content of Own Logfiles in zendesk

A.kant
asked this on June 22, 2012 23:36

Hi, Our helpdesk usually needs the Information from our application logfiles to solve a Ticket request. Is ist possible somehow to show this information directly in zendesk. It is currently stored in a MySQL dB. Any ideas? I know this cannot be Out of the box... Thanks Arnie
 

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Susan
Zendesk
Check Answer

HI Arnie - this would need to be created with a custom application. You could reach into your database to pull out the information you need and then configure a way to place this into a ticket. If you don't have the tools to do this we have a Professional Services team that might be able to help. Your Account Manager can connect you with them. If you have interest please reach out to support@zendesk.com. Thanks!

June 29, 2012 11:59