posted this on June 22, 2012 11:34
That should be all there is needed. The flow of events is as follows:
Customer emails firstname.lastname@example.org -> email goes to Office365 and is hit by the inbox rule -> message is redirected to the office365 mail contact -> message goes to Zendesk
The older instructions (that may or may not apply to OnPremises exchange) are shown below.
To forward mail from an Office365 hosted exchange instance to Zendesk, you'll need to do the following:
Would it not be possible to use a "distribution group" instead of a mailbox? With the external contact as a "member"?
@Kalle, I'm not entirely sure. I would give it a shot though and see how far you get. The only issue I can see with this is that you wouldn't have an archive of your inbound messages (something you would get if you used a mailbox).
@Adam & @Kalle .. I confirm that it works with a distribution group only!
@Adam, we use Office 365 and are having the issue where any emails redirected from our support email address end up in the Suspended Tickets.
I've tried following the video, however the Office 365 interface has changed completely from the above video. I can't find anywhere called 'Manage My Organisation'. I've set up a contact, but it's still not working.
@Josh, I need a little bit more details here so, I am going to create a ticket for you. You will get a notification soon.
New video posted for the new UI in office365. Hope this helps!
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