Forums/Product news and updates/Release notes

More API v2 enhancements, record screencasts & more

Jake Holman
posted this on June 28, 2012 12:01

New Stuff

Fixed Stuff

  • We've made some improvements to cleaning up agent forwarded emails to try and remove some of the miscellaneous header information
  • Outlook seems to mangle "hashed" URLs (i.e., however we're now attempting to rectify these URLs so they're usable once rendered in Zendesk
  • We noticed an error in the way we allocated ticket IDs, which resulted in some accounts seeing ticket IDs jump for no reason. This has now been resolved - please note that rules and reports are unaffected by the allocation of ticket IDs
  • Fixed a broken link found during ticket merging
  • Some fields when setting up the feedback tab were not large enough to show the example placeholder in some languages. We've now expanded these fields to allow more of the example placeholder to be visible
  • Dates in Zendesk reports should now be correctly localized
  • If a user only had one, non-email identity, their comments in forums would result in no name appearing next to the comment, which should now be resolved


User photo
Stephanie Sjostrom

When I select a list view of tickets the spot where it used to say 'Comment by XXX, # days ago' is missing the number of the days. This seems to missing for all browsers (Test IE, Firefox and Opera).

June 29, 2012 07:51
User photo
Jake Holman
Product Manager

@Stephanie, I've escalated this to a ticket for you

June 29, 2012 09:16
User photo
Adam Feren

This has happened to me as well. Is there a fix for it?

July 02, 2012 06:56
Topic is closed for comments