Forums/Community/Zendesk API

Answered

Feature request: be able to add macros via the api

Philipp Keller
asked this on July 07, 2012 11:59

As we have many many different macros (105 different macros times 4 for all the languages => 400 macros) we decided to put our macros into a google docs spreadsheet and sync the spread-sheet to Zendesk.

But: adding macros via the API is currently not possible. We would like to do so (currently we do screen scraping that just broke because of the new cookie policies).

In addition to that we would need an API for retrieving the ids of the custom_field_options. We need these to create the macros to set the custom fields to the desired state.

 

Comments

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Steven Yan
Product Manager

Hi Philipp, your use case makes total sense.  We don't have any concrete plans to offer administrative APIs on this level quite yet, but when we do I imagine this is one we'll tackle first.

July 07, 2012 17:51
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Steven Yan
Product Manager

Hi Phillip, heads up that we will have this ability within the next few weeks.

September 19, 2012 22:46
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Philipp Keller
localina

wow, great news!

September 23, 2012 22:59
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Steven Yan
Product Manager
Check Answer

Hi Philipp, wanted to close the loop on this, we do have macro creation support here: http://developer.zendesk.com/documentation/rest_api/macros.html

We are working on improved documentation for all the different macro actions that we support.

November 02, 2012 08:21