asked this on August 02, 2012 07:49
I need to be able to add a 'type' of ticket. For example, instead of just choosing: question, incident, problem or task I need to add 'New Customer' or 'New Order'.
How can I do that?
ZenDesk doesn't give us that functionability. It's been a feature request for a long time, but its 'Not Planned'. For some reason they chose a few ticket fields that we aren't allowed to choose for ourselves.
Hopefully their minds change, or they find more time to work on it, but in the meantime you should 'like' the feature requests concerning custom "Ticket Type" fields.
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