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PlannedDoneNot planned

Set task due date using the API and Mail API

Dave Hanson
suggested this on July 20, 2010 14:03

The Mail API already supports TICKET_TYPE.  For tasks, it would be great it allowed DUE_DATE to be set.

 

Suggested example formats for the Mail API...

 

{{due_date:7/20/2010}}

note: if a due_date is set, the ticket should automatically be set to ticket type "task"

 

{{assignee:me@whatever ticket_type:task due_date:tomorrow}}

note: smart enough to understand common date strings like "tomorrow" or "1 week" or "2 days"

 

For the REST API, the date format could be more standardized...

<due-date>2010-07-20</due-date>

 

Comments

User photo
Steven Yan
Product Manager

Wanted to update that you can now set due dates via the REST API in API v2:

http://developer.zendesk.com/documentation/rest_api/tickets.html

There are currently no plans to allow setting of due dates via the mail API.

August 17, 2012 14:14