Forums/Community/Product Feedback

PlannedDoneNot planned

Show forum posts by agents in a different color

Mathilde Pignol
suggested this on July 21, 2010 06:43

I would love for posts that are written by an agent to be shown with a different background color in the forums. That would enable users and other agents to quickly see that there has been an "official" response to a forum thread. This is a pretty standard feature in other forum software. (And if there is already a way to do this, please let me know, but I couldn't find it anywhere.)



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I created an organization with the name of my product and put our agents in it. This way, the name of the product shows under the agent name, which identifies that user as an agent. However, the name of the organization is shown in gray so it's not easy to see.

It would be great if we can choose a style or color to identify agents more prominently in the forums. 

February 18, 2011 11:16
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We would love this feature as well. So glad this one is planned.

All we need is a unique CSS class on agents responses so we can hook in and change the background color. (No GUI necessary)


June 03, 2011 08:03
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Hal Mayes

Would love this feature as well. Would be great to have in tickets, too. Anything to add clarity to the communication is a good idea in my book.

June 03, 2011 08:29