asked this on November 02, 2012 14:28
I wanted to see what others are using for live chat and the integration with Zendesk. I've heard of Olark and seems cool. I wish it had the ability for users to paste images into the chat window, similar to what HipChat does.
I appreciate everyone's input.
Nice to see you in the forums! :) I think this question might be better for the larger community (in our Community Q&A). So I'm going to move it over there for you, ok? General product usage and discussion questions are good for that forum. Hopefully someone there will have some advice for you! Thanks for posting!
Oops, sorry about that! Thanks Jennifer!
What kind of chat features are you looking for?
I've heard a lot of great things about Olark and HipChat, though many people choose to use Zendesk Chat because it's included in the subscription plan. If you're using a third-party application, you'll need both a Zendesk plan and your plan of choice from the other service.
Ideally, I would want:
There are two ways to use a chat. Directly from ticket and from Feedback tab (like black tab at the left side of this page).
So, answering your questions (not all:) )
Just catching up to this (admittedly a little bit late). For full disclosure, I'm founder of Hipmob (www.hipmob.com), and we're one of Zendesk's integration partners.
Here's how Hipmob works relative to the features you want:
Support Software by Zendesk