Forums/Community/Zendesk API


HTML Allowed in Titles of Entries created through API?

Jason Heidecker
asked this on August 06, 2010 10:52

Trying to create entries in a forum through the API.  Doesn't seem to allow HTML in the 'body' of the entry.  Can someone confirm this is not possible?



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Post HTML via the API to create a forum entry doesn't work when trying to post code. I've wrapped the HTML code with <pre><code> </code></pre> and Zendesk still renders the HTML. It doesn't work like regular formatting and I'm trying to figure it out. Any thoughts?

November 27, 2011 10:46
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Steven Yan
Product Manager
Check Answer

@Jason, HTML is not allowed in the title of an entry.

@Benni, please see our new API documentation, this should be possible:

Here's an example:

curl \
-H "Content-Type: application/json" -v -u email:password -X POST \
-d '{"topic": {"forum_id": 79161, "title": "My Topic", "body":"<code>This is some code</code>", "topic_type": "articles", "access": "logged in users" }'
April 26, 2012 14:15
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@Steven,  Just couple of questions:

(a) How a topic and a ticket differ?

(b) Can we use the same logic in ticket body to allow HTML tags ???

March 16, 2014 10:57