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Forum Article Export

Andy Norvock
asked this on March 01, 2013 07:02

Is it possible to export forum articles to be used in other none zendesk systems

 

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Justin Seymour
Zendesk
Check Answer

While there's no fancy export function, you can grab your forum data using the API. It will require a bit of leg work though: http://developer.zendesk.com/documentation/rest_api/forums.html

March 01, 2013 11:18
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Tom Corbett
dotmailer

Hi Andy

One of the team here built a program in java that read the content of the page and exported them all as xml files. Let me see if i can dig it up and perhaps i can submit via Jennifer :)

March 04, 2013 01:49
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Jennifer Rowe
Zendesk

Tom, I know a lot of people who would love you for that! Start digging! :)

The other request I get is for putting content back in the forums--say you want to extract content to do updates for a new UI, then you want to put it back when the UI is released, overwriting the old versions. Do you have a program for that too?

March 04, 2013 10:27
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Brianna P Stevens

Yes, please, Tom! I need to export KB articles in HTML or XML format. I really thought there'd be a feature for that. Any help you can give would be much appreciated.

April 01, 2013 12:10
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Angela Sikka
adstream

Adding a vote to Tom's java program.  Did you have any luck digging it up Tom?

April 25, 2013 06:17
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Steve Aaron

Hi everybody, I think I may have a solution… If you have a Plus or Enterprise plan, you can export your forum article’s title and body (and other useful info, even comments) through the XML export function.

Andy: I don't know how you'll integrate that to your none Zendesk system, but if you can import from XLS, CSV or XML files, then it should work.

Instructions: -Export, download and unzip the XML from Zendesk (Reports>>>Export>>>Full XML export). -In Excel (2010), open a blank worksheet, then select ‘Data’>>>’From Other Sources’>>>’From XML Data import’. -Select the XML file called ‘Entries’ (from your unzipped folder). -Under the column ‘body’ and ‘title’ you’ll find what your article content.

Here is a link to the article that lead me to this info: https://support.zendesk.com/entries/20116851#topic_tdm_vav_gc

April 25, 2013 08:40
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Steve Aaron
I don't know what's going wrong with posting comments on the forums today, but mine are all publishing crunched up...sorry.
April 25, 2013 08:42
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Jennifer Rowe
Zendesk

Steve Aaron, I added spacing to your crunched comment for you.

April 25, 2013 10:50
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Steve Aaron
Thanks Jen ;-)
April 25, 2013 11:13
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Jennifer Rowe
Zendesk

Hi Angela,

I got an update on the Java program. Tom's developer was on sabbatical, but now he's back, and apparently he's working on an improved version of the Java exporting program. Hopefully Tom will have an update for us soon. Also, a developer here was working on something similar, so maybe we'll have that one soon too. Fingers crossed!

May 14, 2013 09:26
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Sylvain Petit
taulia

Hi Jennifer,

Any update?


Thanks

August 12, 2013 01:55
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Jennifer Rowe
Zendesk

Hi Sylvain,

Sorry for the delay! No, I haven't heard anything more. I will be sure to update this thread when/if I have some news.

Thanks!

September 18, 2013 11:00
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Jennifer Rowe
Zendesk

Still nothing new to share here. 

October 17, 2013 15:42
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Jonathan Chang

Hi Angela / Tom,

Would it be possible for you to provide me with that Java file. Specifically, I'm looking for Forum "like" data for an idea forum. Specifically, we'd like the following.

  • Idea (Post) Submitter Name
  • Idea (Post) Title
  • Idea (Post) Body
  • Number of Likes
  • List of Names of People who Liked
  • Commenter Name
  • Comment Body
  • Date Submitted
  • Date Commented
  • Date of Like

It'd be great to have easy access to this data.

Thanks,

Jon

March 10, 2014 15:14
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Jonathan Chang

Hi Jennifer. By any chance, were you able to get a hold of the Java tool from Tom? A timely response is much appreciated as we're about to do some custom development work on this.

March 25, 2014 14:24
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Jennifer Rowe
Zendesk

No, sorry, I have not heard back from Tom about the Java export tool.

But our own Skip Moore wrote a script that creates a back up of web portal forums.

https://support.zendesk.com/entries/46987156-Back-up-your-Zendesk-f...

We do not have a similar script for Help Center. And I am not sure if this gives you the data you are looking for--it creates HTML files of all of your forums content.

March 26, 2014 10:22
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Henrik Voss
Comoyo - Telenor Digital

I appreciate the fact that its possible to export the forum contents, and this solution looks thorough. The only downside is the fact that I don't really have the programming skills to do this. I'd like to throw in my interest in an export function (Title + body + images).

April 02, 2014 01:57