asked this on March 01, 2013 07:02
Is it possible to export forum articles to be used in other none zendesk systems
While there's no fancy export function, you can grab your forum data using the API. It will require a bit of leg work though: http://developer.zendesk.com/documentation/rest_api/forums.html
One of the team here built a program in java that read the content of the page and exported them all as xml files. Let me see if i can dig it up and perhaps i can submit via Jennifer :)
Tom, I know a lot of people who would love you for that! Start digging! :)
The other request I get is for putting content back in the forums--say you want to extract content to do updates for a new UI, then you want to put it back when the UI is released, overwriting the old versions. Do you have a program for that too?
Yes, please, Tom! I need to export KB articles in HTML or XML format. I really thought there'd be a feature for that. Any help you can give would be much appreciated.
Adding a vote to Tom's java program. Did you have any luck digging it up Tom?
Hi everybody, I think I may have a solution… If you have a Plus or Enterprise plan, you can export your forum article’s title and body (and other useful info, even comments) through the XML export function.
Andy: I don't know how you'll integrate that to your none Zendesk system, but if you can import from XLS, CSV or XML files, then it should work.
Instructions: -Export, download and unzip the XML from Zendesk (Reports>>>Export>>>Full XML export). -In Excel (2010), open a blank worksheet, then select ‘Data’>>>’From Other Sources’>>>’From XML Data import’. -Select the XML file called ‘Entries’ (from your unzipped folder). -Under the column ‘body’ and ‘title’ you’ll find what your article content.
Here is a link to the article that lead me to this info: https://support.zendesk.com/entries/20116851#topic_tdm_vav_gc
Steve Aaron, I added spacing to your crunched comment for you.
I got an update on the Java program. Tom's developer was on sabbatical, but now he's back, and apparently he's working on an improved version of the Java exporting program. Hopefully Tom will have an update for us soon. Also, a developer here was working on something similar, so maybe we'll have that one soon too. Fingers crossed!
Sorry for the delay! No, I haven't heard anything more. I will be sure to update this thread when/if I have some news.
Still nothing new to share here.
Hi Angela / Tom,
Would it be possible for you to provide me with that Java file. Specifically, I'm looking for Forum "like" data for an idea forum. Specifically, we'd like the following.
It'd be great to have easy access to this data.
Hi Jennifer. By any chance, were you able to get a hold of the Java tool from Tom? A timely response is much appreciated as we're about to do some custom development work on this.
No, sorry, I have not heard back from Tom about the Java export tool.
But our own Skip Moore wrote a script that creates a back up of web portal forums.
We do not have a similar script for Help Center. And I am not sure if this gives you the data you are looking for--it creates HTML files of all of your forums content.
I appreciate the fact that its possible to export the forum contents, and this solution looks thorough. The only downside is the fact that I don't really have the programming skills to do this. I'd like to throw in my interest in an export function (Title + body + images).
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