suggested this on September 01, 2010 15:48
The ability to be able to export/deploy triggers and automations from Sandbox to Production would be very helpful. Manually recreating items tested in the Sandbox can be a bit of a drag.
Without this feature, the sandbox feature is of no use to us. It's simply too much work to recreate our production environment manually in the sandbox.
Definately a good idea. If one spends 4 hours developing an idea, but then cant export the developments... you have to create those changes again?
I dont use sandbox currently, as we are not on the plus plan... so take my comment as a blind one. We may be in the near future though.
I'm pleased to advise that Coherence Design - (http://www.coherencedesign.co.uk/zendesk-implementation/) have now developed a capability to export and import all configuration elements (triggers, automation, targets, custom fields, widgets, macro, and views). This will serve as the basis for a commercial web service and widget UI to enable staging promotion to a production environment and many other scenarios, including version control.
This will be launched shortly, but please contact me (firstname.lastname@example.org) if you want to get involved at a beta project level.
Agreed. It would also be really nice to have the option to Recreate production environment in a Sandbox. The Sandbox is useless to me because I have no data to work with. At least some of the information like tickets from the last 30 days, a certain amount of users and agents, etc.
This should absolutely be a sandbox function.
Is this in the pipeline for Zendesk?
This is a good idea and should absolutely be implemented.
An estimates for when we can see this feature? Thank you Zendesk.
+1 Sam's request
The option of replicating Production on Sandbox would also be required. Your new trigger may work on your Sandbox but how can you check the same result live, where you probably have several triggers and there's more probability for conflicts?
I believe this is a similar topic thread, where Jake decided to respond to the issue. It is not high enough of a priority for them, unfortunately. https://support.zendesk.com/entries/132733-replicating-your-config-on-your-sandbox
I just added in some custom ticket fields to test them and now have to transfer them over, another hour's work.... this would be a great feature to have....
For you triggers and automation deployment, you can try our tool : https://github.com/fourmation/ZenDeskMigration
The tool will improve a lot soon!
Vincent, will your tool also go the other way? That is, replicate your current production configuration to your sandbox? I think that's really important functionality, so you can a) create a copy of production on sandbox, then b) play around on sandbox with configuration and functionality, and then when everything is tested and you're ready to go live, you can c) move sandbox to production.
Yes ! You can setup your sandbox from your current config, export your production config with the tools (to save the config if there is issues) and deploy on the production. I will clarify the documentation to have a complete use case as you describe it. The project is currently a beta, but there was a lot of tests and I will add a lot of unit tests to ensure all is correct :)
Awsome, looking forward to it!
Another vote here for the ability to make the sandbox a copy of the production environment and vice versa.
As it is, it is a potentially useful tool but no use for testing if you either have to test in a different environment from live, or have to recreate your production site in the sandbox before you can test.
And then, once you have built the new stuff in the sandbox, you need to be able to export to the live environment.
I find the sandbox completely useless! How can I test things if I can not mimic my production Zendesk?!?!?!?!
really hope to see Zendesk add synchronization between Prod and Sandbox environments. I guess you can add me to the list of people wanting this
@Vincent the link in your first post to the Github repository doesn't work
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