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Deploy from Sandbox to Production

Michael Scarpelli
suggested this on September 01, 2010 15:48

The ability to be able to export/deploy triggers and automations from Sandbox to Production would be very helpful. Manually recreating items tested in the Sandbox can be a bit of a drag.

 

Comments

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Fergus Hammond

Without this feature, the sandbox feature is of no use to us. It's simply too much work to recreate our production environment manually in the sandbox. 

February 28, 2011 15:00
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Andrew J
BizStudio NZ

Definately a good idea.  If one spends 4 hours developing an idea, but then cant export the developments... you have to create those changes again?

I dont use sandbox currently, as we are not on the plus plan... so take my comment as a blind one.  We may be in the near future though.

February 28, 2011 15:01
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Graham Robson
Coherence Design

I'm pleased to advise that Coherence Design - (http://www.coherencedesign.co.uk/zendesk-implementation/) have now developed a capability to export and import all configuration elements (triggers, automation, targets, custom fields, widgets, macro, and views). This will serve as the basis for a commercial web service and widget UI to enable staging promotion to a production environment and many other scenarios, including version control.

This will be launched shortly, but please contact me (graham.robson@coherencedesign.co.uk) if you want to get involved at a beta project level.

March 01, 2011 23:29
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Sam Lodise
Arcadia University

Agreed.  It would also be really nice to have the option to Recreate production environment in a Sandbox.  The Sandbox is useless to me because I have no data to work with.  At least some of the information like tickets from the last 30 days, a certain amount of users and agents, etc.

July 08, 2011 06:09
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Adam Goolie Gould
lytro

This should absolutely be a sandbox function.  

November 08, 2011 15:04
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Paal Soberg

Is this in the pipeline for Zendesk?

April 16, 2012 03:30
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Daniel Thörewik

This is a good idea and should absolutely be implemented.

May 29, 2012 06:37
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Evan
pogoplug

An estimates for when we can see this feature?  Thank you Zendesk.

June 25, 2012 13:58
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Pedro Rodrigues
housetrip

+1 Sam's request

The option of replicating Production on Sandbox would also be required. Your new trigger may work on your Sandbox but how can you check the same result live, where you probably have several triggers and there's more probability for conflicts?

July 12, 2012 05:55
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Eli Blankers
accelitec

I believe this is a similar topic thread, where Jake decided to respond to the issue.  It is not high enough of a priority for them, unfortunately.  https://support.zendesk.com/entries/132733-replicating-your-config-on-your-sandbox

July 27, 2012 09:26
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Angela Sibley
aliph

+1

July 31, 2013 18:40
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Vincent BLANCHON

+1

November 27, 2013 20:39
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Eugene Moriarty

+1

 

I just added in some custom ticket fields to test them and now have to transfer them over, another hour's work.... this would be a great feature to have....

December 20, 2013 03:50
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Vincent BLANCHON

Hey,

 

For you triggers and automation deployment, you can try our tool : https://github.com/fourmation/ZenDeskMigration

The tool will improve a lot soon!

January 09, 2014 19:22
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Adam Goolie Gould
lytro

Vincent, will your tool also go the other way?  That is, replicate your current production configuration to your sandbox?  I think that's really important functionality, so you can a) create a copy of production on sandbox, then b) play around on sandbox with configuration and functionality, and then when everything is tested and you're ready to go live, you can c) move sandbox to production.

 

January 10, 2014 13:30
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Vincent BLANCHON

Hey Adam,

Yes ! You can setup your sandbox from your current config, export your production config with the tools (to save the config if there is issues) and deploy on the production. I will clarify the documentation to have a complete use case as you describe it. The project is currently a beta, but there was a lot of tests and I will add a lot of unit tests to ensure all is correct :)

January 13, 2014 14:00
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Adam Goolie Gould
lytro

Awsome, looking forward to it!

January 15, 2014 14:49
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Andrew Wilkes

Another vote here for the ability to make the sandbox a copy of the production environment and vice versa.

As it is, it is a potentially useful tool but no use for testing if you either have to test in a different environment from live, or have to recreate your production site in the sandbox before you can test.

And then, once you have  built the new stuff in the sandbox, you need to be able to export to the live environment.

February 17, 2014 05:51
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Cedric Dana
primatics

I find the sandbox completely useless! How can I test things if I can not mimic my production Zendesk?!?!?!?!

February 18, 2014 07:42
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Tonmoy Ghosh
Integral

really hope to see Zendesk add synchronization between Prod and Sandbox environments.  I guess you can add me to the list of people wanting this

February 26, 2014 11:33
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Tonmoy Ghosh
Integral

really hope to see Zendesk add synchronization between Prod and Sandbox environments.  I guess you can add me to the list of people wanting this

@Vincent the link in your first post to the Github repository doesn't work

February 26, 2014 13:04