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Can I put content other than forum topics on home page?

Bud Fisher
asked this on October 06, 2010 02:16

I'd like to put content other than pinned forum topics on the home page but haven't found a way to do this.  Is putting content other than pinned forum topics on the home page, and if so how can I do this?

Many thanks for any tips!

 

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Joy Carletti
Zendesk
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Hi Bud,

You can absolutely do this!  First, enable the introductory text at Settings > Channels > Web portal > 

You also always have the option of adding widgets to your home page. The custom widget is a great way of just displaying info to your customers.   Widgets are available at Settings > Extensions > Widgets.

February 08, 2012 14:30
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Montgomery, Randy

Can I put reports on the home page?

March 06, 2012 10:45
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Manoj Ranaweera

Hi Randy, we are about launch the ability to add documents on to Zendesk. Please check this out www.edocr.com/zendesk-integration and let us whether it meets your needs.

March 08, 2012 12:47
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Kevin Vanscoder
Zendesk
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Hi Randy,

You cannot put reports directly on the the home page using any sort of built in widget. One potential workaround would involve getting your Report at Manage > Reports and capture them as an image and try and post that as a widget on the home page. 

June 18, 2012 13:26
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Mathew
spacial

Hi Kevin,

I doubt if you approve but I have put reports on my home page...

I take the code from the embedded flash report, everything from "<embed type=" up to "</embed>" and simply insert the code into my home page.  Add a title and a couple of line breaks and away you go.  You can see from the attached screenshot that it is fully functioning but obviously, is not up to date but the functionality entertains the powers that be and I just update it once a week... ;-)  Please forgive me for blanking out the company information.

October 09, 2012 11:41
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Justin Seymour
Zendesk

Looks good, Mathew! 

October 10, 2012 04:54
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Manoj Ranaweera
edocr

Hey @kevin @justin, do you guys know about http://www.zendesk.com/apps/edocr

edocr Zendesk Customer Service App consists of:

  • Customer widget - display your document library making it easy for your customers to find them
  • Customer Forum widget - Make it easy for support agents to add documents to forums
  • Ticket Widget - for classic Zendesk: enrich tickets with customer service and marketing documents
  • Ticket App - for new Zendesk: enrich tickets with customer service and marketing documents

 

October 10, 2012 09:53
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Justin Seymour
Zendesk
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Hey Manoj: 

Thanks for pointing that out! The edocr integration allows you to post content that exists on your edocr account to various areas of your Zendesk portal. It is not a repository for in-house Zendesk elements. 

October 10, 2012 13:27
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Andrew J
BizStudio NZ
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With global Javascript Widgets you can accomplish all manner of changes.  From changing the content of hyperlinks, to adding or removing portions of text or code.  If you have something specific in mind, it wouldnt hurt to open a community questions topic, or possible a support request.

February 21, 2013 02:20
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Manoj Ranaweera
edocr
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Hey Justin, yes you are correct. Documents need to be first uploaded to edocr.com, after which they are available for use inside Zendesk 

February 21, 2013 02:31