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PlannedDoneNot planned

Built in or optional billing system

Mark - MuddyGU
suggested this on November 08, 2010 21:17

I'd like to set up and run a helpdesk for people outside our organisation that allows us to charge for support.

For retail clients (home users) I'd like to bundle support sessions in to 1, 3, 5, and 10 and charge them on a sliding scale (discounts for bulk purchases). When they log on it would be nice for them to have the opportunity to see how many credits they have left, kick off a new support session or purchase additional credit(s).

For commercial clients I really only need to have them log in and kick off a session. The remote support software keeps track of support minutes and I can bill them on a monthly basis.

Does anyone else want this sort of functionality?



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Adrian Taropa

I was just about to suggest the same thing! Would be a great addition to zendesk!

June 19, 2012 11:41
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Jake Holman
Product Manager

Unfortunately we have no future plans to provide any sort of billing system in order to charge for support. 

June 19, 2012 14:27
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Pepita Bos

I am looking for software to do exactly that. I think you are missing out on a market there Jake:-)

I don't want to use it for IT support, but for something else and see the software as a means to interact with clients and charge them.

July 31, 2012 03:37