Forums/Community/Community tips & tricks

Find ticket by ID widget (Zendesk Classic)

Vincent Brendel
posted this on April 29, 2009 02:28

Our customers have asked to be able to find tickets by ID so we made this custom widget:

<form name="form1" onsubmit="document.form1.action='/tickets/'+document.form1.ticket_id.value;">
<table><tr valign=center><td>
<input type="text" size="22" name="ticket_id" /></td><td><a href="#" onclick="document.location='/tickets/'+document.form1.ticket_id.value;">Find</a>
</td></tr></table>
</form>

 

 

Comments

User photo
Jack Bremer
3B Digital

That's great!!! Have added to my ZenDesk, and added text in the box that disappears on click:

 

<form name="form1" onsubmit="document.form1.action='/tickets/'+document.form1.ticket_id.value;">
<table><tr valign=center><td>
<input onfocus="this.value=''" type="text" value="ticket #" type="text" size="22" name="ticket_id" /></td><td><a href="#" onclick="document.location='/tickets/'+document.form1.ticket_id.value;">Find</a>
</td></tr></table>
</form>

July 08, 2010 23:30
User photo
Jack Bremer
3B Digital

It should be noted that you can just search for the number in the main search box and it brings up the ticket too...

July 08, 2010 23:33