Note: This article is relevant for the setup of the Freshbooks integration in the classic Zendesk interface. For instructions on how to set up the Freshbooks app in the new Zendesk, please refer to the setup instructions located in the Application Directory in the product (located under the Manage Cog -> Apps > Browse -> Freshbooks).
The FreshBooks widget allows you to track the time each agent spends on different tickets. In order to use this widget, you must have an active FreshBooks account. Follow these steps to configure the widget.