asked this on January 07, 2011 16:55
I have been trying out the trial, as a way to support internal users on our tools. But, I'm wondering if I can protect our knowledge base from the general population? thanks in advance!
I realize this might be a pointless answer now (or maybe not, if you're signed up for Zendesk anyway) but yes, it is possible to do this restriction. Let me know if you need more help with it.
@Ann , Chirag is correct. You can restrict by user on the category level.
Support Software by Zendesk