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Is there a way with Zendesk to "protect" the forum and tickets so only a specific set of users can access/see it?

Ann MacDonald
asked this on January 07, 2011 16:55

I have been trying out the trial, as a way to support internal users on our tools. But, I'm wondering if I can protect our knowledge base from the general population? thanks in advance!



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Chirag Desai
Check Answer

Hi Ann,

I realize this might be a pointless answer now (or maybe not, if you're signed up for Zendesk anyway) but yes, it is possible to do this restriction. Let me know if you need more help with it.



April 18, 2012 22:29
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Kevin Vanscoder

@Ann , Chirag is correct. You can restrict by user on the category level. 

June 18, 2012 13:51