Forums/Community/Zendesk API

Answered

API documentation

James Robb
asked this on January 12, 2011 04:14

Hi,

 

The video that explains your api, states that there is "extensive api documentation" on your site. Please can you point me to where i can access this documentation, as i'm unable to find it.

 

Kind regards,

 

James

 

Comments

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David Desrosiers

Is that what you're looking for ?

http://www.zendesk.com/api

Cheers,

David

January 25, 2011 11:58
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James Robb

Thanks David. I found those, but just figured by the statement in the video that there must be other docs as well. They're definitely not 'extensive' and don't follow any of the conventions of a standard api document.

Cheers,

James

January 25, 2011 12:08
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Thomas Bermant

I'll second James' request.  This http://www.zendesk.com/api/tickets shows for example a nice long list of things in XML form in the show example (i.e., GET/tickets/XX).  I suppose one could use the API to get XML and JSON versions in a browser.  But would that show the complete set of attributes for a ticket?

 

Thanks!

February 21, 2011 18:03
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Ezra Weinstein

I have the same request.  The API documentation that I found  (which is one page) doesn't seem to point to a full list of API functions.

March 05, 2011 08:37
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Ezra Weinstein

Never mind my request above.  The  http://www.zendesk.com/api link has full documentation...

March 05, 2011 08:48
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Paul Reeves

I'm happy and sad. I'm happy to not be alone but very sad that there is very poor API content. It's not documentation, it's marketing collateral.

July 25, 2011 22:41
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Steven Yan
Product Manager

Hi Paul,

We realize that our API documentation can be better.  A lot better.  We're working on some exciting improvements to our API, one of which is far better documentation.  Stay tuned for this in the coming weeks and months.

Steven

July 25, 2011 22:48
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Paul Reeves

That's great news, Steven. Thank you. I look forward to enjoying the improvements.

July 25, 2011 22:50
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Charles Ryan
Any update here? It has been several months and I don't see any changes to the API documentation.
September 14, 2011 06:30
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Chris Lefort
dfdlmekong

So I guess I am not alone, I cannot get this to work either, not very good documentation on API.

September 20, 2011 01:21
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Jacob
rentpost

Def not alone, the API docs just suck.

September 25, 2011 18:17
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Jacob
rentpost

And... for a company that sells support and knowledge base software, it's pretty pathetic.  Of course, this has been the case with nearly everything I've been encountering regarding docs... the templating with javascript, that was beyond laughable.

September 25, 2011 18:21
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Ian Ballantyne

Any update to this entry? Have there been any API updates?

January 06, 2012 02:44
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Steven Yan
Product Manager

Hi Ian, not yet.  We are still working on a v2 of the API, at which point you will see improved documentation and usability.

January 06, 2012 19:44
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Jamie Norman

Hi Steven,

 

Do you guys have an expected date for the updated documentation and api?

January 10, 2012 09:01
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Steven Yan
Product Manager

Hi Jamie, we are working toward a Q1 2012 release date.

January 10, 2012 21:06
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Anthony Manfredi
gilt

Would love updates on this -- I'm working on integrating zendesk with our site and just have to rely on experimentation right now.

February 29, 2012 08:36
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David
nirvana

5 days left in Q1 - is there going to be any api update or documentation?

March 26, 2012 10:25
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Steven Yan
Product Manager

Hi David,

Yes, we will be releasing a beta version of API v2 this coming Thursday.  You will see improved documentation as well as strict standardization of collection formatting and pagination.

We'll also be asking for developer feedback on the API and what you would like to see added.  Please look for our weekly Thursday announcement for more details.

Best,
Steven 

March 26, 2012 10:32
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David
nirvana

heh - and I convert on Saturday. 

I guess 2 days before is better than 2 days after.

Thanks,
dbm

March 26, 2012 12:16
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Steven Yan
Product Manager

Hi David,

I'm afraid I have jumped the gun on this -- we have decided not to release our API documentation but still plan to do so within the next few weeks.  If you have specific questions about the API I can help answer them here in the interim.  My apologies for overpromising on this.

Steven

March 29, 2012 12:31
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Steven Yan
Product Manager
Check Answer

Hi everyone,

Please see http://developer.zendesk.com for documentation around our new API!

Steven

April 25, 2012 17:19
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