Forums/Community/Zendesk API


Fetching users via external IDs

Nikhil Daddikar
asked this on March 17, 2011 06:01

I would like to fetch a user by his external ID. I have tried the 'query=ext_id' via the API but it doesn't work. Any help will be appreciated.




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John Hilliard

Agreed.  Since the external-id must be unique it seems like that could be a good way to fetch users in addition to the id and the email.

March 17, 2011 08:19
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Nugroho Saputro

Any updates on this one?

I am now working on sync application. Fetching user by external will save me a lot of HTTP request,


Thank you.

September 22, 2011 18:48
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Steven Yan
Product Manager
Check Answer

Hi guys, we've made it such at this works now, let me know if this works for you:{{external_id_value}}

September 23, 2011 12:39