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Add to "Google" Calendar

Goble Administrator
suggested this on August 05, 2008 15:56

I like the "Add to Calendar" feature when creating a Ticket, but would be really nice if there were a direct connection to a shared Google Calendar that automatically added it.


Jeff

 

Comments

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Rodrigo

That's the same thing i've been waiting for! Will be great do that with our Google Apps calendar. Is it possible already?

 

Best regard

September 10, 2009 22:26
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Mark Fountaine

I'm weighing in on this one too, if I could use google apps calendar - my life would be complete. 

 

Zenfully,

 

Mark

November 24, 2009 19:31
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Amy Au-Yeung
Zendesk

Hey guys,

Thanks for the feedback and sorry about the delay.  Just in case you haven't tried this, you can actually embedded google calendar onto your forum topic.  Would it be something that you guys find useful? 

Regards

-amy

Zendesk Support

January 12, 2010 00:05
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Chad Thomas
proactis
Hey Amy, Can you please provide more detail about how to setup the embedded google calendar onto your forum topic? -c
February 09, 2010 19:09
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Laine Campbell

Please add another.  This is the only feature that made me pause on using zendesk for my consultancy.  The ability to add (or even better, auto push/sync) dates to a calendar (or multiple calendars based on agent) would be a huge sell.

April 09, 2010 08:56
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Dylan
digitalvault

Yes can you please explain how to do this?

May 24, 2010 19:26
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Rob Goodyear
brandup

+1 here too. @Amy: I think the consensus here is the other way around, e.g.: pushing Zendesk Due Dates out to a Google Calendar, to provide a consolidated view and visibility to other people at a high level. Great for mobile devices too, so it's always nagging.

July 06, 2010 11:58
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Piotr Pilakowski

Look here how to get code to paste: http://www.google.com/support/calendar/bin/answer.py?hl=en&answ...

 

If you'll get this use Custom HTML widget to embed calendar to zendesk.

Hope this helps :)

July 20, 2010 01:00
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Mcdent

Wondering if there is any update or interest in this one?

We would like to be able to assign a date to a ticket and have it update Google Calendar with ticket details.

We don't just want to view a google calendar within zendesk.

Thanks

October 28, 2010 05:06
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Olivier Reuland
cirrusdynamics

+1

 

I'm 100% with Mcdent on this. We heavily rely on Google Apps for everything else. Zendesk is the only app we're using which is not integrated and this is really problematic. All our agents would gain in efficiency by being able to see their deadline in their own Google calendar (which are then sync'd with their phones, ipads, etc.)

November 23, 2010 21:01
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Jreilly
labormetrix1

+1  we need support visibility in our Google calendars.

February 17, 2011 11:19
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Lwaddell
zingchart

Gostei de ver o Flamenguista do primeiro post :) Hi5 Brazil!

March 21, 2011 11:48
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Greg Sprowls
lifestylecommunities

Would love integration with Google.  We just moved to Google Apps and the more seamless things are the better.  Thanks.

March 29, 2011 10:43
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Jcarroll

I have this working currently however it is quite clunky... this is a huge thing to me! opening a ticket and scheduling follow up that reminds me on my phone is a lifesaver

June 21, 2011 11:05
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Steve Shepherd
@jcarrol how are you doing this I am getting a complete integration written so would like to know how your doing it Anyone have any other calendars that are trying to integrate?
October 24, 2011 12:16
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Steve Patel
servicebyte

Ok so I think this is a related issue. 

I currently use zendesk and google apps like most of you.  Does anyone know of a feature that allows clients to schedule an appointment within zendesk without having to go to an external site? 

So instead of saying: "I will be available at 9-11am; 1-3pm; 5-7pm" there can be something embedded that shows your calendar/availability and allows clients to select times which they can book you.  Once selected it auto updated your google calendar. 

I know that this is asking a lot but like most things online.. it can be out there but just hard to find.  If something like this is not developed I encourage zendesk to attempt to do an integration like this because seriously it would make you stupid rich!

November 28, 2011 08:40
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Jake Holman
Product Manager

@Steve: http://www.tungle.me/Home/ does what I think you're asking.

November 28, 2011 08:44
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Chris Ball
mpa

We are using a combination of targets, triggers, php, & MyEventBot to send task due dates to our google apps calenders. That may sound complicated, but it's actually pretty easy. And, once you set it up, it just works.

Here's a link to learn how we did it: http://links.mpacomputers.com/addtask

January 27, 2012 12:31
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Joe Thomas
safemart

+1 on this. Is this coming down the pike?

March 07, 2012 20:11
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John Dubinsky

No replies in some time... status?  Would find this VERY useful.

June 20, 2012 15:08
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Ben Rohrs
Product Manager

I agree this would be useful, but unfortunately in the short-term we don't have plans to build this integration.

June 20, 2012 20:36
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Elyse Kanagaratnam
Zendesk
October 20, 2012 19:28
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Mcdent

I'm slightly amused how this thread has been open since Sept 2009 and then in June 2012 Ben says it would be useful but don't have any plans in the short term. :) Jenifer then closes a much more useful (lots of comments, better original post) forum topic and direct people here?

October 21, 2012 03:21
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Alex Schwarc M
aloprint

Esto es esencial...... poder agregar como recordatorio al google calendar que se debe llamar al cliente , despachar al cliente, etc.....muy recomendado! 

November 22, 2013 19:15