Forums/Community/Support tips & notes

 

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18

Zendesk Public IP addresses

Adam February 07, 2013 Latest comment 35

7

Best practices for preventing forum spam

Yaniv December 20, 2013 Latest comment 7

5

Hide and show My Activities and Submit a Request (Help Center)

Skip Moore September 26, 2013 Latest comment 28

1

Customizing your customer satisfaction survey

Erin Boyle January 17, 2013 Latest comment 46

5

Adding a lightbox (Fancybox) to your Help Center

Daniel Pawluk October 08, 2013 Latest comment 5

3

Renaming your subdomain: the side effects

Elyse Kanagaratnam October 25, 2012 Latest comment 21

9

Triggers Organized, Reassigning Tickets

Lauren Fisher February 01, 2013 Latest comment 7

10

Advanced Customer Metrics with Google Analytics (Web Portal)

Adam L. August 20, 2012 Latest comment 40

1

Tip alert: Changing Bad Satisfaction ratings to Good!

Sean Cusick May 07, 2013 Latest comment 13

2

How to embed videos in your articles

Susan March 15, 2012 Latest comment 40

7

Adding Images to Humble Squid's Category Boxes

Daniel Pawluk Feb 13 Latest comment 36

A tip about updating your drop-down fields

Pablo Vidal August 31, 2012 Latest comment 16

5

Send out different notification messages using liquid

Andrey Sarapulov Jan 07 Latest comment 4

2

Copying other people on tickets

Susan March 27, 2012 Latest comment 46

2

Pivotal Tracker and Zendesk Integration

Adam May 17, 2012 Latest comment 19

9

Providing agents with more information using the Sidebar Icon and Text apps

Adam September 21, 2012 Latest comment 38

1

How to add the Chat component to your Help Center

Dr. J September 19, 2013 Latest comment 19

7

Notifying External Email Addresses

Aurash Pourmand March 29, 2013 Latest comment 5

3

Configuring Office365 Hosted Exchange with Zendesk

Adam June 22, 2012 Latest comment 6

10

Why do my Automations hate me?

Brandon K. October 04, 2012 Latest comment 13

2

Formatting placeholders with Liquid markup

Bob Novak August 05, 2013 Latest comment 6

6

Custom Mobile CSS for Help Center

Joe September 23, 2013 Latest comment 8

Default triggers: your helpdesk’s childhood best friend

Brandon K. November 21, 2012 Latest comment 6

6

Creating a Custom HTML Form for Ticket Submission

Adam June 11, 2012 Latest comment 54

7

Organize incoming tickets with multiple email addresses

Matthew Latkiewicz April 22, 2010 Latest comment 17

7

Tracking Problem and Incident tickets with business rules

Ben June 01, 2012 Latest comment 10