What are the best practices for migrating from an old system to Zendesk?

Our company is trying out Zendesk. If we should choose to sign up for a true account, do your teams have any suggestions for migrating from an old support system to Zendesk? For example, we are currently using Kayako's eSupport and would want to migrate at least a portion of our old tickets (hopefully without notifying clients), old knowledge base articles, and wipe out any test tickets we created during our trial. Do you have any recommendations or tried and true practices? Thanks!


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