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multiple feedback

Hi, 

I am wondering why your system sends another request for satisfaction rating.

Here is what happened...Refer to ticket  28368, the ticket was closed and a survey was sent. Feedback is bad. The customer reopened the ticket then it was closed again. A new survey was again sent and customer made another feedback which was Good.  However, what Zendesk shows right now is just the Good Feedback....

Here is how we set the automation: 

Under  Meet all of the following conditions:

Status :** less than : Closed**

Hours since Solved is 24 

Ticket Satisfaction is** Unoffered**

 

Thanks, 

Joy

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