281

Formatted text in Tickets, not forum

Hi,

Not sure how hard this is to do, but it would be really nice, is to have emails submitted as tickets to keep the color that was submitted.

Reason is my clients submit html/outlook rich text which shows red or other colors of things they want changed or updated, just to be clear. However, once inside the ticket, I don't see any color at all. (Luckily, from the server side, I get a CC of all originals at another mailbox so I can see what they really submitted originally, with the crossed-out text, colors, etc.)

In a related feature request, it would be nice to be able to put [code]...[/code] and just have it marked as code in the ticket and in the forums.

Thanks! You have a great product here!

 

 Zendesk Update, September 2, 2014 

Since this thread has become complex we wanted to provide a summary of the issues up front. This thread has discussions about two topics:

  1. 1. Inbound communication from customers to agents - this is something we're assessing and researching now.

    Zendesk currently provides a way for you to see the raw email sent by a customer. 

  2. 2. Outbound communication from agents to customers with formatting.

    For this, we have Markdown.

316 comments

Please sign in to leave a comment.