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Spawn new ticket from reply

This is very similar to the request of being able to merge tickets into one, but er... the opposite.

We frequently get some users who will continually reply to the same thread with new requests OR a thread evolves into another topic (or several others). It would be great to be able to "spawn new ticket from reply" which would take the last reply from the user and create a new ticket with that email content. It would be important that the new ticket reporter be the same user (not the agent).

cheers,

kp

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