Modify Ticket Status/Type Fields

I think the ability to change the Ticket Type and Ticket Status fields is a real must.

I need to be able to have custom ticket statuses, for example 'Waiting for part' or 'Engineer Called'

Again with Ticket Type, I want to be able to define ticket type for each of our service, IT Support, VoIP etc.

I think this sort of feature is very important


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