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Import tickets from Excel or CSV file

Following the 80/20 paradigm; most companies have a helpdesk ticketing system already.  In order to keep a complete history of customer interactions they need the ability to import tickets into Zendesk.  This capability would also make Zendesk very 'sticky' to anyone who did import tickets to it.

-ability to import tickets from an Excel File

-ability to import tickets from a CSV File

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