Verwenden von Slack in Nebenkonversationen

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  • Moritz Messinger

    Hi Lisa Kelly,

     

    is it possible that the feature was recently removed to share ticket comments within a side conversation in a slack channel? This worked for us at mokebo until recently, but now we are not able to share customer comments within a slack side conversation anymore (only internal comments can be added to the sideconversation). As this was a very helpful way to discuss a ticket with multiple team members within one slack channel we are very missing this feature now.

    Can you please shed some light on what happened here?

    Thanks,

    Momo

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