Frage
Wie kann ich mein Support-Abonnement aktualisieren, um Pläne oder die Abrechnungshäufigkeit zu ändern, Produkte oder Agenten hinzuzufügen oder zu entfernen?
Antwort
Nur der Kontoinhaber kann die Abonnementeinstellungen verwalten. Ausführliche Anweisungen zum Aktualisieren Ihrer Planabonnements finden Sie im folgenden Abschnitt: Ändern von Planabonnements.
Hinweis: Ein Downgrade eines Plans kann nur bei einer Verlängerung erfolgen. Wenn Sie sich gerade in der Abrechnungsphase befinden, können Sie eine Reduktion der Anzahl von Agenten planen oder ein Downgrade des Plans vornehmen, damit es zum nächsten Verlängerungsdatum in Kraft tritt. Das System nimmt diese Änderungen nicht vor dem Verlängerungsdatum vor. Weitere Informationen finden Sie im Beitrag: Warum trat meine Abonnementänderung nicht sofort in Kraft?
8 Kommentare
Hallo Frau Varenkamp.
Ich habe die Adminrechte von unserem Konto mit Nummer 463262 von der ISEKI-Maschinen-GmbH übernommen.
Unsere Lizenzen laufen am 01-23-2023 aus. Gerne würde ich von Ihnen ein Angebot erhalten. Das Angebot erweitern Sie bitte um 3 Lizenzen. Somit bieten Sie mir bitte 7 Lizenzen an.
Vielen Dank.
Hi Jürgen! I hope you are well!
I have just created a ticket on your behalf, and will be assigning it to your Account Executive shortly, who is the person in charge of helping you with changes to your subscriptions. They will be able to help you with your question and should be in touch soon.
I hope this was helpful!
Dear.
Unfortunately I haven't received an offer yet.
From 01/24/2023 I would like to work with 7 licenses.
Please send me an offer immediately.
It looks like you have a ticket open with our Sales team regarding your invoice. They will follow up with you shortly to get you the information you're looking for.
Thanks for your patience1
Dear.
I've been waiting for help since December 28th, 2022. I would like to point out that my existing licenses will expire next week.
I would like to continue working with 7 licenses from January 24th, 2023. How does this work?
Hi.
I still haven't received any reply or solution. The support is not good in this case.
You are welcome to contact me or give me a call.
Since I couldn't wait any longer, I changed the licenses myself and assume that the price has not changed.
Please check the account and confirm the change. Then please send me a new invoice.
From January 24th over 7 licenses.
Many Thanks.
Regards
Jürgen Minten
j.minten@iseki.de
0049 (0)2159-5205-123
Hi.
I received an invoice with no. INV09451727_463262_01192023 yesterday. Unfortunately, this was completely wrong.
I'm a bit worried now as I haven't received any support for almost 1 month to get my query resolved.
Maybe it's me who doesn't explain my request well. Here is my request again.
Until January 23rd, 2023 we work with 4 licenses. From January 24th, 2023 we would like to work with 7 licenses.
Please correct your offer from yesterday.
I'm still looking into this internally. I'm following up with your AE and will share more information as it becomes available.
Appreciate your patience!
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