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Warum erscheinen nicht alle meine angepassten Felder als Optionen im Bot Builder?



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Tony

Zendesk Customer Care

Bearbeitet 27. Aug. 2024


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4 Kommentare

Hi, is it possible to make fields in the flow Builder non-mandatory?

Thanks!

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Christine

Zendesk Engineering

Hi Laura,

Our team will continue to assist you on the support ticket you raised related to this question. Kindly check your email for updates. Thank you!

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Hi Christine,

thanks for your reply! I thought it would be helpful if the answer was posted publicly for others to see. It doesn't seem to be a very complicated question after all. I will wait for a reply on my ticket then. :-)

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Christine

Zendesk Engineering

Hi Laura,

The ticket fields appear to end-users depending on their current permissions. If the field has "customer can view/edit" you might need to update the permission so it can only be visible to agents only. It would be best if we can take a look at those fields specific to your account so we can provide the best possible solution. You'll get an update on the ticket soon! Thanks!

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