We are in the process of consolidating brands. ZenDesk was previously setup and each of our clients had their own brand, however there was no unique help center content, so this began to become difficult to manage as our client base grew. In order to overcome this, we are following the these steps:
1. Create new brand that will be the default moving forward.
2. Modify existing trigger to be based on webpage location vs brand. We will still capture which site the ticket originated from, but no longer need to have a unique brand for each of our clients.
3. Replace the Widget code on all pages to point to the one consolidated brand.
I hope this is helpful if you find yourself in a similar situation!
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