We try to follow agile methodologies and we like to run different experiences concurrently. This is caused us to wreste with how we could segregate user feedback based on the experience the audience member was just served, but still be able to compare the results.
Here's how we did it:
Set up a separate brand
We used the brand functionality to be able to have distinct Help Centres and different forms that are only visible to those who had the appropriate experience. (E.g. Experience A can see Brand A forms and Help Centre, and Experience B only sees Brand B Help Centre and Forms.)
Use the same tags for reporting
Because we're using the same Support system, we can compare the results by using the same tags and differentiate by brand.
Note: You need to have created a metric for the tag(s) you want to measure and made it globally available for all reports to be able to build this report.
Now we're able to collect the feedback from our tests, knowing which experience the user had, and we can better answer any questions the user had, while also being able to provide the product managers specific, definitive reporting.
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