Per Ticket, User, or Organization Notification Opt Out

5 Kommentare

  • Jennifer Rowe
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    Another good tip. Thanks, Daniel!

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  • Julien Van de Casteele
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    Hey Daniel, I am new to Zendesk, so thing don't seem as trivial yet, but would this set-up be also possible for agents who are CC'ed who would like to disable email notifications on a specific ticket?

    Julien

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  • Dan Cooper
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    Hi Julien, 

    This solution as described above wouldn't work for CCs as it's really only designed for the requester.  If you were okay with these tickets not including CCs you could maybe pair it with this tip where you could automatically remove CC's.  Just note that the tip is unsupported by Zendesk and depending on your configuration could result in some strange behaviors if its modifying fields that your other triggers are dependent on in relation to when certain triggers fire. 

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  • Julien Van de Casteele
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    Hey Daniel, thanks for the prompt reply, I'll give your tip a look!

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  • Dan Cooper
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    Absolutely, best of luck!  I'll also add that if you decide to move forward with the remove CC's portion - if you really do need CC's to get some emails, it's probably not the right call and it may be better to just manually add/remove CC's when they do or don't need emails. 

    There appear to be some CC changes coming per the most recent What's New at Zendesk post so it's possible that maybe this would work in the short term once that feature becomes available to customers. 

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