Personal Zendesk Chat Shortcuts


5 Kommentare

  • Offizieller Kommentar
    Nicole S.
    Zendesk Community Team

    The feature is available now.

    Announcement Post

    Help Center Articles :
    1. Inserting common phrases with shortcuts :
    2. Recipe: Updating chat shortcuts with the new enhancements :

  • Santhosh M

    Yes I need this functionality ASAP

  • Nicole S.
    Zendesk Community Team

    Hi Emmanuel and Santhosh - 

    Thanks for the feedback. Can you tell us more about how you would use these and how frequently you would use them? What kind of impact would it have on your workflow and daily tasks? 

  • Billy Adkins

    Our company would use them often, most likely over the company standard. We don't want to sound like robots and would welcome a personal touch without clogging up the shortcut function with too many options for the same choice. We also have personal workflows that use language that work better for us and our workflow than they would for others, and multiple products that don't use the same workflow as other products but are similar enough to cause confusion if you use the wrong one on the wrong product. We would really like this feature as it would improve all of our workflows dramatically. I have personally had to move to autohotkey to create macros outside of Zendesk for these reasons.

  • Shashank Johri

    Hello Everyone

    We have opened up Early Access Program for Shortcut Enhancements. Now you can create personal shortcut, department shortcuts and global shortcuts. Apart from these there are many more functionalities we are including in this beta. Please sigh up. 



Post ist für Kommentare geschlossen.

Powered by Zendesk