Blind Transfer

7 Kommentare

  • Nicole Butcaris
    Aktionen für Kommentare Permalink

    I would second this, wholeheartedly!   The inability to blind transfer has been a real problem since we implemented in late October : (

    1
  • Debbie Singson
    Aktionen für Kommentare Permalink

    And still, no blind transfer. sigh

    1
  • Nicole - Community Manager
    Aktionen für Kommentare Permalink

    Hey Debbie - 

    We're continuing to accept feedback on this to see if it's something a significant number of customers have a need for, but haven't seen a large need for it as of yet. 

    The feedback that carries the most weight is detailed use cases, outlining why this functionality is needed and how frequently the need for it arises. 

    Everyone is welcome to continue to add their votes to the original post and share their detailed needs in the comments. 

    0
  • Mark Wiles
    Aktionen für Kommentare Permalink

    I'm new to Talk . . . frankly, I'm so surprised that blind transfer is not here!!  Please help us with this.

    Thank you!

    Mark

    1
  • Mark Wiles
    Aktionen für Kommentare Permalink

    Nicole - I see that you have requested use case information.  Here is our situation . . .

    Our contact center is a branch off a partner's IVR.  Callers dial into the main IVR (totally separate phone system from us, located in a different city), and callers only come to our contact center if they press certain menu options.  We often get calls which need to go back to our partner 's contact center (external numbers) or calls where we can help the customer for part of their problem, and they need to be transferred back to our partner's contact center (external numbers).

    As things are now, we are having to pay for any wait times callers have at any of partner contact centers, and this can be considerable.

    Let me please add that we view transferring as part of our customer service - we help students get to where/who they need.  Now we will have to change this practice to avoid costs and recording issues.

    We are now brainstorming workarounds; blind transfer would be great!

    Thank you!

    2
  • Chris Bulin
    Aktionen für Kommentare Permalink

    We have two internal teams (who are not in Zendesk) that have requested that we blind transfer calls to them so they can triage from their main line, rather than try to do a facilitated transfer directly to particular folks on their teams. It would be great to have this functionality.

    1
  • Jessica Bernier
    Aktionen für Kommentare Permalink

    Please create the blind transfer option so we are able to transfer incoming calls to End Users!! This is a major pain point for us.  We need it!

    1

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk