We'd like to perform some actions depending on which IVR options our caller chose beofre reaching us.
Right now the only way to accomplish this is by creating as many group as IVR options and create a trigger for each of those group to tag them. Which means that user / group management become a real nightmare.
Especially since if there isn't any available user for that specific group, caller will be redirected to voicemail.
Please "tag" / "mention" the IVR choice in the ticket - even as internal comment (next to the "From number" information per example).
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