Keywords on incoming Ticket

2 Kommentare

  • Andrew J
    Community Moderator

    Hello, can you explain a little more what you are wanting and how you want to track these?

    It is possible to create views and triggers based on keywords which will populate/action in near real-time (0-2 mins).

    2
  • Darwin Vasquez

    Hi. Are you referring to automatic ticket tagging?

    1

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