Coloring ticket line in view


2 Kommentare

  • Jessie Schutz
    Zendesk team member

    Hey Oren!

    It's not possible to do any customization in the agent interface, so I'm afraid you won't be able to highlight your urgent tickets this way.

    As long as you're on the team plan or higher, though, you can create custom views that will display your tickets in a way that works for you and your agents. You can find more information about that in this article!

  • Nicole S.
    Zendesk Community Team

    This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post


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