Hi Zendesk Talk Community,
I have a question that is specific to our situation, that maybe some of you have some ideas about. We are looking to employ Zendesk Talk with one agent, and are wondering if this is enough for our set-up.
We currently have the Vodafone Italy's Centralino (call center) - a main office number with an IVR attached to 3 lines connected to 5 phones (SIM enabled coordless phones). Manning these three lines, could be up to 5 operators, sitting around a table.
Push 0 for English - Connects to Line 1 (This line will be the ZD Talk Agent) (1 phone rings)
Push 1 for Department 1 (Italian/English) - Connects to Line 1 (3 phones ring)
Push 2 for Department 2 (Italian) - Connects to Line 2 (1 phone rings)
Push 3 for Department 3 (Italian) - Connects to Line 3 (1 phone rings)
My question is, how might this same situation be achieved through a combination of a Zendesk Talk agent, and standard landlines, using deviation/forwarding/call transfer features of Zendesk Talk?
Also, the phones we use are Cordless and work via SIM card through the phone provider. Our operators like being able to walk around the office, and hand the phone off to someone if they need to. Is there a handheld cordless phone that might work for us?
I know this situation is a little strange, but any guidance you can provide will help us in coming weeks as we buy new phones (we don't think the SIM cordless phones will work) and get Zendesk Talk set up.
Eyes of Rome
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