I have a case where my company has warehouse plants all over the country. Many users may be based out of one plant, but will travel to other plants in the area on occasion. Because of this, we get many requests from users for a plant they are not actually based out of. In zendesk, their organization reflects the plant they are based out of, and on any request form, the user is prompted with a dropdown field to select the plant they are at currently, in order to mitigate any confusion about what plant the issue is occurring at, as their organization will not always reflect the correct location they are entering a request for.
So what I'd like to be able to do is: When the user opens the request form, the 'plant' custom field is pre-populated with their organization. Since the most common situation is the user entering a request for the plant they are based out of, this would a huge help as the user wouldn't typically need to select their own plant each time they fill out a ticket, only when they aren't at the one they are based out of.
If anyone has any info on this it would be much appreciated
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