Help Center Attachments - choose link placement within article?

Beantwortet

7 Kommentare

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Lisa,

    Here's what you can do:

    1. Right click the attachment at the bottom and copy the link address. 
    2. Add the link as a hyperlink in the body of you article where you want it to appear.

    You can see an example where we did it in this article (scroll down below the table).

    Hope that helps!

     

    2
  • Hetal Shah

    Hello Kay Heunen

    If we add the code to the CSS file in our Help Centre Theme does that have any effect on any tickets created by a user that has an attachment. 

    Thank you.

     

    1
  • Lisa Sp

    Thanks Jennifer, this is VERY helpful! :D

    0
  • Nicole Saunders
    Zendesk Community Team

    Glad we were able to help, Lisa - welcome to the Zendesk Community!

    0
  • Sina Razi

    Hi Jennifer/Nicole/Zendesk Team,

    I was able to upload attachment and copy link address and have it display elsewhere in the article but they still appear at the bottom of the page. I'd like to remove the default attachments showing up at the bottom of the page but would like to keep the attachments so I can link to them elsewhere on the same page. How do I remove the default upload links at the bottom of the page?

    The page I'm referencing is shown: https://support.flowworks.com/hc/en-us/articles/115005454943

     

    0
  • Kay Heunen
    Community Moderator

    Hi Sina,

    You'll want to add something like this to the CSS file of your Help Center Theme.

    .article-attachments {
    display: none;
    }
    0
  • Dave Dyson
    Zendesk Community Team

    Hi Hetal,

    This CSS will only affect how article attachments are displayed in your Help Center articles – it won't have any effect on your tickets.

    0

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