Existing Slack threads mapping to new tickets and auto-attaching side conversations

1 Kommentare

  • David Gillespie
    Zendesk Product Manager

    Hi Dan Ochs,

    Thanks for detailing this use case and outlining the behaviour you'd like to see out of the app, makes complete sense and would be a great experience, particularly if we captured all the prior messages in the Slack thread.

    I'll take this to the team and see how we might solve for this use case. 




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